SHIPPING AND DELIVERY POLICY

This Shipping and Delivery Policy explains how orders are processed, shipped, and delivered through our online store.

Shipping and delivery services are subject to applicable federal, state, local, and destination-country laws and regulations.

1. ORDER PROCESSING

Orders are processed after successful payment and completion of any required age, identity, and order verification.

Orders received during business hours are generally processed on the same business day.

Orders placed outside business hours, on weekends, or on holidays may be processed on the next available business day.

Processing times may vary based on:

  • Order volume.
  • Product availability.
  • Payment verification.
  • Age verification.
  • Identity verification.
  • Delivery location.
  • Regulatory requirements.
  • Business hours.

2. SAME-DAY DELIVERY

Where same-day delivery is available, eligible orders received before the applicable daily cutoff time may be delivered on the same day.

Same-day delivery availability depends on:

  • Customer location.
  • Product availability.
  • Delivery capacity.
  • Order time.
  • Verification requirements.
  • Applicable California and local regulations.

Same-day delivery is not guaranteed until the order has been accepted and a delivery time has been confirmed.

3. STANDARD DELIVERY

Our standard delivery timeframe is generally 1 to 3 business days for eligible destinations and products.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Orders may take longer because of:

  • High order volume.
  • Weather.
  • Traffic.
  • Delivery interruptions.
  • Verification requirements.
  • Product availability.
  • Regulatory requirements.
  • Events outside our reasonable control.

4. INTERNATIONAL SHIPPING

International shipping is generally estimated at 3 to 5 business days for products that are legally eligible for international shipment.

Cannabis and cannabis products are not shipped internationally unless such shipment is expressly permitted under all applicable laws and regulations.

Customers are responsible for ensuring that products ordered for international delivery are legal to import, possess, and receive in the destination country.

We reserve the right to refuse or cancel an international order when the requested shipment would violate applicable law or regulatory requirements.

International delivery times are estimates and may be affected by customs, border controls, import requirements, carrier delays, or other governmental requirements.

5. SHIPPING RESTRICTIONS

Certain products may be restricted from shipment to particular locations.

We may restrict or refuse delivery when:

  • The destination is outside an authorized service area.
  • The destination is prohibited by applicable law.
  • Required age or identity verification cannot be completed.
  • The customer does not meet applicable eligibility requirements.
  • The order exceeds applicable legal purchase limits.
  • The carrier cannot legally transport the product.
  • Customs or import requirements prohibit the shipment.
  • The requested delivery would violate federal, state, local, or foreign law.

6. CANNABIS DELIVERY

Cannabis delivery is subject to applicable California cannabis laws and regulations.

Where cannabis delivery is offered, the delivery process includes required customer verification before the cannabis product is transferred to the customer.

A valid government-issued identification document may be required at delivery.

The customer must satisfy applicable age and eligibility requirements before receiving the order.

We reserve the right to refuse delivery when required verification is unsuccessful.

7. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delays or failed deliveries caused by:

  • Incorrect addresses.
  • Incomplete addresses.
  • Incorrect apartment or unit numbers.
  • Incorrect postal codes.
  • Missing delivery instructions.
  • Inaccurate contact information.

If an incorrect address results in an additional delivery attempt, additional charges may apply where permitted by law.

8. DELIVERY ATTEMPTS

If the customer is unavailable when delivery is attempted, the order may be returned to the appropriate fulfillment location.

A new delivery attempt may be arranged where permitted.

Additional delivery charges may apply where the failed delivery resulted from incorrect information or the customer’s unavailability.

9. AGE AND IDENTITY VERIFICATION

For age-restricted products, the customer must provide valid identification when required.

The name and identifying information associated with the order must satisfy applicable verification requirements.

We will not complete delivery when the required verification cannot be completed.

10. DELIVERY TIMES

Delivery times displayed during checkout are estimates.

Traffic, weather, order volume, delivery capacity, verification requirements, and other circumstances may affect the actual delivery time.

A delivery estimate does not create a guarantee of delivery at a specific time.

11. SHIPPING AND DELIVERY FEES

Applicable shipping or delivery fees will be displayed during checkout before the order is completed.

Fees may vary depending on:

  • Delivery location.
  • Order size.
  • Delivery speed.
  • Service area.
  • Shipping method.
  • Promotional offers.

12. TRACKING

Where tracking is available, customers may receive tracking information through the website, email, text message, or another communication method.

Tracking information is provided for convenience and might not update immediately.

We are not responsible for delays in third-party tracking information.

13. LOST, STOLEN, OR MISDELIVERED ORDERS

If you believe an order has been lost, stolen, or delivered to the wrong location, contact customer service promptly.

We will investigate the delivery record and available tracking information.

Where appropriate and permitted by law, we may provide a replacement, refund, or other resolution.

14. DAMAGED ORDERS

If an order arrives damaged, do not consume any product that appears damaged, opened, contaminated, or tampered with.

Contact customer service promptly and provide photographs and order information when requested.

We will review the issue and determine an appropriate resolution under our Refund and Returns Policy.

15. CUSTOMS AND IMPORT REQUIREMENTS

For international shipments, the customer is responsible for complying with applicable import, customs, tax, and other requirements in the destination country.

We do not guarantee that a shipment will clear customs.

We are not responsible for delays, seizures, refusals, duties, taxes, penalties, or other consequences resulting from destination-country requirements.

Cannabis products will not be intentionally shipped internationally where such shipment is prohibited by applicable law.

16. BUSINESS DAYS

Business days generally exclude Saturdays, Sundays, and applicable public holidays unless otherwise stated during checkout.

Delivery estimates begin after the order has been processed and accepted for shipment or delivery.

17. ORDER CHANGES

Requests to change a delivery address, delivery method, or other order information should be submitted before the order is processed.

Once an order has entered fulfillment or delivery, changes might not be possible.

18. DELIVERY REFUSAL

We reserve the right to refuse delivery when required for legal, regulatory, safety, verification, or security reasons.

Examples include:

  • Failed age verification.
  • Failed identity verification.
  • Invalid identification.
  • Ineligible recipient.
  • Prohibited delivery location.
  • Exceeded purchase limits.
  • Suspected fraud.
  • Suspected unlawful activity.
  • Regulatory restrictions.

19. DELIVERY DELAYS

We are not responsible for delays caused by circumstances outside our reasonable control, including:

  • Severe weather.
  • Natural disasters.
  • Traffic conditions.
  • Carrier disruptions.
  • Government restrictions.
  • Customs delays.
  • Regulatory changes.
  • Security incidents.
  • Service outages.

When a significant delay occurs, we will make reasonable efforts to provide available order-status information.

20. COMPLIANCE WITH APPLICABLE LAW

All shipping and delivery services are subject to applicable laws and regulations.

Cannabis products are subject to additional transportation and delivery requirements.

We reserve the right to modify shipping methods, delivery areas, delivery times, or product availability when required to comply with applicable law.

21. POLICY CHANGES

We may update this Shipping and Delivery Policy from time to time.

When we make changes, we will update the “Last Updated” date.

The updated policy applies to orders placed after the effective date of the revised policy unless applicable law requires otherwise.

22. CONTACT

For questions about shipping, delivery, tracking, delayed orders, or delivery problems, please contact customer service through the contact information provided on our website.