REFUND AND RETURNS POLICY

This Refund and Returns Policy explains how refunds, returns, replacements, cancellations, and order issues are handled for purchases made through our online store.

Because cannabis products are regulated products, all refunds, returns, replacements, and exchanges are subject to applicable California laws and regulations.

1. CANNABIS PRODUCT RETURNS

For health, safety, and product-integrity reasons, cannabis products generally cannot be returned after delivery or pickup.

We do not accept returns because a customer:

  • Changed their mind.
  • Ordered the wrong product.
  • Ordered the wrong quantity.
  • No longer wants the product.
  • Dislikes the product.
  • Decides not to use the product.

Exceptions apply where required by applicable law or where we determine that a product or fulfillment issue requires a refund or replacement.

2. WRONG OR MISSING PRODUCTS

Contact us if you receive:

  • The wrong product.
  • The wrong quantity.
  • A missing product.
  • A product different from the product shown on your order.

We will review the order and fulfillment records.

If we confirm an error, we may provide a replacement, refund, store credit, or another appropriate resolution.

3. DAMAGED PRODUCTS

If your order arrives damaged, inspect the product and packaging before use.

Do not consume a product if the packaging appears:

  • Opened.
  • Damaged.
  • Broken.
  • Leaking.
  • Tampered with.
  • Contaminated.
  • Otherwise unsafe.

Contact us as soon as possible and provide your order number and photographs of the product and packaging when requested.

We will investigate the issue and determine an appropriate resolution.

If you believe a product has a defect or quality problem, stop using the product and contact us.

We may request:

  • Order information.
  • Product photographs.
  • Packaging photographs.
  • Product label information.
  • Batch or lot information.
  • A description of the issue.

After reviewing the claim, we may provide a refund, replacement, store credit, or another appropriate remedy where permitted by law.

5. ORDER CANCELLATIONS

You may request cancellation before your order enters the fulfillment or delivery process.

Cancellation requests are not guaranteed once an order has been prepared, fulfilled, or dispatched.

We reserve the right to cancel an order when:

  • Age verification fails.
  • Identity verification fails.
  • Valid identification is not provided.
  • Payment is unsuccessful.
  • The requested product is unavailable.
  • The order exceeds applicable purchase limits.
  • Delivery is not legally permitted at the requested location.
  • We suspect fraud or unlawful activity.
  • Cancellation is required by applicable law or regulation.

If an order is cancelled after payment, any applicable refund will be processed according to this policy and applicable law.

6. FAILED DELIVERY

A delivery may be refused or cancelled if the customer:

  • Is not available to receive the order.
  • Cannot provide valid identification.
  • Does not satisfy the applicable age requirement.
  • Provides incorrect delivery information.
  • Requests delivery to a location where delivery is not permitted.
  • Fails a required verification process.

Refund eligibility for a failed delivery depends on the reason for the failed delivery and applicable law.

7. OPENED OR USED PRODUCTS

Opened or used cannabis products generally cannot be returned.

If you believe an opened product has a legitimate manufacturing defect, contamination issue, packaging problem, or other product-quality concern, contact us.

We will review the claim individually.

8. REFUND ELIGIBILITY

A refund or replacement request might be considered when:

  • You received the wrong product.
  • Your order contains an incorrect quantity.
  • A product was missing.
  • A product arrived damaged.
  • A product has a verified defect.
  • A fulfillment error occurred.
  • A refund is required by applicable law.

Approval of a refund does not guarantee approval of future refund requests.

9. REFUND METHOD

Approved refunds will generally be returned through the original payment method where permitted and reasonably practical.

Refund processing times depend on the payment provider and financial institution.

We are not responsible for delays caused by banks, card issuers, payment processors, or other third parties.

10. STORE CREDIT

Where permitted by law, we may offer store credit as an alternative to a monetary refund.

Any applicable conditions for store credit will be communicated when the credit is issued.

11. DELIVERY FEES

Delivery fees are generally non-refundable when the customer provides incorrect information, is unavailable for delivery, fails required verification, or otherwise causes the delivery to fail.

When an error on our part causes the delivery problem, we will review the applicable delivery fee as part of the refund decision.

12. TAXES

When a refund is approved, applicable taxes associated with the refunded portion of the transaction will be handled according to applicable tax requirements.

13. PROMOTIONAL ORDERS

Orders involving discounts, promotional offers, free products, promotional credits, or other special offers are subject to the terms of the applicable promotion.

A refund might affect the value or eligibility of a promotional offer.

14. HOW TO REQUEST A REFUND

To request a refund, replacement, or other resolution, contact customer service using the contact method provided on our website.

Include:

  • Order number.
  • Name associated with the order.
  • Date of purchase.
  • Product involved.
  • Description of the problem.
  • Photographs or supporting information when requested.

We recommend submitting claims as soon as possible after discovering an issue.

15. INVESTIGATION OF CLAIMS

We may review order, payment, fulfillment, delivery, and product information when investigating a refund or replacement request.

We may deny a request where we determine that the request involves:

  • Fraud.
  • Abuse of the refund process.
  • False information.
  • Repeated unsupported claims.
  • A violation of our Terms and Conditions.
  • Unlawful activity.

16. PRODUCT RECALLS

If a product is subject to a regulatory recall or safety notice, we will follow applicable California requirements.

If you receive a recalled product, do not consume the product and follow the instructions provided with the recall notice.

17. PAYMENT PROVIDERS

Some transactions are processed through third-party payment providers.

When a refund is processed through a third-party provider, the time required for the refund to appear in your account depends on the provider and your financial institution.

18. CUSTOMER RESPONSIBILITY

You are responsible for checking your order before completing checkout.

You are also responsible for providing accurate:

  • Name.
  • Contact information.
  • Delivery address.
  • Payment information.
  • Age-verification information.
  • Identification information when required.

We are not responsible for issues caused by inaccurate information supplied by the customer.

19. CALIFORNIA LAW

This policy is intended to comply with applicable California consumer-protection and cannabis laws.

Nothing in this policy removes, limits, or waives a consumer right or remedy that cannot legally be excluded or limited.

Where applicable California law requires a refund, replacement, cancellation, or other remedy, the applicable legal requirement will control.

20. POLICY CHANGES

We may update this Refund and Returns Policy from time to time.

When we update the policy, we will change the “Last Updated” date.

The updated policy will apply to purchases made after the effective date of the updated policy, unless applicable law requires otherwise.

21. CONTACT

For questions regarding refunds, returns, replacements, damaged products, cancellations, or other order issues, please contact customer service through the contact information provided on our website.